Privacy Policy

Rannie Studio
Last updated: 10 July 2026

Who We Are

Rannie Studio ("we," "us," "our") is a bespoke fine jewellery studio based in London, United Kingdom. This policy explains how we collect, use, and protect your personal data when you visit our website, make an enquiry, or use our customer portal.

Data controller contact: [your business email]

What We Collect

When you submit an enquiry through our website:

• Name
• Email address
• Approximate budget range
• Any details you include about your commission (stone, occasion, design ideas, etc.)

If your commission is tracked through our customer portal:

• Your name and email address, used to give you secure access to your order
• Order details (piece description, current production stage, timeline updates)
• Design files and photos shared with you for review and approval (e.g. CAD renders)
• A record of design approvals, including whether you approved a design yourself or confirmed it with us by phone

When you browse our website:

• Basic analytics data (see "Cookies & Analytics" below), only after you've given consent

We do not collect payment information through this website at this time, as all commissions are arranged directly between you and the studio.

If you contact us via Instagram, email, or in person, we may also hold the information you share with us through those channels.

How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and discuss your commission
• Keep records of client commissions and correspondence
• Give you access to your order's progress through the customer portal
• Send you email updates when your order's status changes (e.g. a new design ready for review)
• Understand how visitors use our website, to improve it (only with your analytics consent)

We do not use your data for marketing emails unless you separately opt in, and we never sell or share your data with third parties for advertising purposes.

Legal basis: we process this data based on your consent (submitting the form, using the portal, accepting analytics cookies) and, once a commission begins, to perform our contract with you.

Where Your Data Is Stored

Your data is stored and processed using:

• Supabase (database and file storage hosting) — for enquiry records, order data, and design files/photos
• Notion (internal client management) — used by our team to track and respond to enquiries
• Resend (transactional email) — used to send you enquiry confirmations and order status update emails
• Google Analytics — used only if you accept our cookie banner, to understand site usage in aggregate

These providers are used solely to run the studio and communicate with you — none of them are used for advertising, and your data is never sold.

Cookies & Analytics

We use Google Analytics to understand how visitors use our website. This sets cookies only after you accept our cookie banner — if you decline, no analytics cookies are set and no usage data is collected. You can change your choice at any time by clearing your browser's cookies for this site and revisiting.

No personal data collected through analytics is used for advertising, and we don't use any other tracking or advertising cookies on this site.

How Long We Keep Your Data

We retain enquiry and order data for as long as necessary to respond to you and, if a commission proceeds, for the duration of our business relationship plus a reasonable period afterward for record-keeping (e.g. warranty, hallmarking documentation, insurance valuations). You can request deletion at any time (see "Your Rights" below).

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where we're not legally required to keep it)
• Withdraw consent at any time, including analytics cookie consent
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us at [your business email].

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.

Contact

Questions about this policy or your data can be sent to hello@ranniestudio.com